Terms & Conditions

Terms and Conditions

By booking and participating in our Crazy Kart experience, you agree to the following terms and conditions. We want everyone to have fun safely and respectfully!

1. Age and Weight Restrictions

  • Age: Our Crazy Karts are suitable for ages 4 and up. There’s no upper age limit, and we welcome all members of the family, from kids to grandparents!
  • Weight Requirements:
    • Medium Crazy Karts: These karts are for individuals under 10st/65kg. Riders in this category will experience exciting spins and thrills as they control their kart at a suitable pace.
    • XL Crazy Karts: These karts are designed for those between 10st/65kg and 15st/100kg. While slightly larger, they still offer the thrilling ability to perform 360-degree spins.
    • Important: For safety reasons, we do not allow riders under 10st/65kg on the XL Crazy Karts. This is to ensure the kart performs properly and safely.
    Note: If you’re unsure which kart is suitable, feel free to ask our staff for assistance at the time of booking.

2. Safety Guidelines

  • Helmets: For safety, all riders are required to wear a helmet while using the Crazy Karts. Helmets are provided on-site.
  • Kart Controls: Each Crazy Kart is equipped with easy-to-use controls, but it is the rider’s responsibility to use them safely. Our staff will provide instructions on how to operate the kart before your session.
  • Supervision: Children under 16 must be supervised by an adult at all times while on the track.
  • Health and Fitness: You must be in good health and physically capable of operating the kart. If you have any medical conditions that might affect your ability to participate safely (e.g., heart conditions, back problems), please consult with a medical professional before booking.

3. Family-Friendly Atmosphere

  • No Adult-Only Groups During Peak Times: We pride ourselves on being a family-oriented facility. During peak times (e.g., weekends, school holidays), we do not accept bookings for adult-only groups. This ensures our track remains a fun, inclusive space for all ages.For Corporate or Adult-Only Groups: We offer special Corporate Packages for groups that wish to book the track during off-peak times for a more private experience. Please contact us in advance to discuss your requirements.

4. Bookings and Cancellations

  • Booking: All participants must book in advance. Walk-ins may be accepted based on availability, but we strongly encourage pre-booking to guarantee your time slot.
  • Cancellations and Refunds:
    • Cancellations made 48 hours or more before your scheduled time will receive a full refund.
    • Cancellations made within 48 hours of the session will incur a 50% cancellation fee.
    • No-shows or cancellations made on the day of your booking will not be refunded.
    We understand that plans can change, so please reach out to us as soon as possible if you need to modify your booking.

5. Behaviour and Conduct

  • Respectful Behaviour: We ask that all guests behave respectfully towards other participants, our staff, and the facility. Any disruptive or dangerous behaviour will result in immediate removal from the track without a refund.
  • Alcohol and Drugs: No participant is allowed to operate a Crazy Kart under the influence of alcohol or drugs. If our staff suspects any rider is impaired, they will not be allowed to use the karts. In such cases, no refund will be issued.Note: The Crazy Kart experience is meant to be fun, and we expect all participants to follow the safety rules and regulations to ensure a positive experience for everyone.

6. Liability

  • Risk Acknowledgement: By participating in the Crazy Kart experience, you acknowledge that karting involves inherent risks, including but not limited to, collisions, falls, or injury. You agree to participate at your own risk and release the track from any liability related to accidents or injuries.
  • Damage to Karts: Any intentional damage to the karts will result in charges to cover repairs or replacement costs. Please treat the karts with care and respect.

7. Privacy and Data Protection

  • Personal Information: When booking a session, we collect personal details (such as name, age, and contact information) for the purpose of your booking. We do not share your data with third parties without your consent, except as required by law.Marketing Communications: By booking with us, you may receive updates on future promotions or events. If you prefer not to receive these, you can opt-out at any time.

8. Changes to Terms

We reserve the right to update or modify these terms and conditions at any time. Any changes will be communicated to our customers through our website or via email. Please review our terms periodically to stay informed.

Thank you for choosing our Crazy Kart track! We look forward to providing you with an unforgettable, family-friendly experience. If you have any questions or need further clarification, don’t hesitate to contact us.

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